Terms of Service
Please review the following basic rules that govern your use of my services and website. Please note that your use of my website and/or payment of any service constitutes your agreement to follow and be bound by these terms. I may revise this agreement at any time. You should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact me at firstname.lastname@example.org
“Good People” Clause – I love my clients and am careful to work only with “Good People”. In return, I promise to be a “Good Person” to you. We have defined the term “Good People/Persons” as this: We operate from a place of mutual respect of each other’s time, and humanness. I promise to give you my full attention and respect toward your home, family, and your time during our work together, and ask that you do the same in return. I pride myself on the quality of my work that comes with experience and education in the field of interior design. Thank you for entrusting me with your home. If at any time a discrepancy arises, I ask that you bring up your concern immediately so I can reconcile the issue promptly.
The Right Space is owned and operated by The Right Hue, L.L.C. d/b/a The Right Space, a North Carolina limited liability corporation (“The Right Hue”, “TRH”, “I”). As a customer of the Service, you’re a “CLIENT” according to this agreement (or “you”, “your”).
1. GENERAL DESCRIPTION OF SERVICES
Interior Design is a broad category of services. The specific services to be provided by TRH are outlined in the Project Evaluation and will be conducted in a workmanlike manner. Furniture, furnishings, fixtures, textiles, accessories, and
building materials (collectively referred to as Merchandise) are an integral part of the design process. TRH works with the CLIENT in narrowing the selections based on
the CLIENT’s needs, budget and aesthetic. TRH will assist the CLIENT in finding the appropriate pieces and selecting textiles and finishes that compliment the overall design concept. Recommended merchandise specifications will be provided to facilitate the purchase of such recommended items. TRH may assist with custom-designed merchandise to be fabricated by a trade professional. TRH can also provide Purchasing Services with a signed Purchase Agreement. Always refer to your Project Evaluation for a description of specific services agreed upon.
2. DESIGN DISCLAIMER
The Right Hue, LLC will make every effort to ensure that suggested items fit with the lifestyle, space, and budget. It is the CLIENT’S responsibility to make the final decision if the product meets their quality and price expectations. CLIENT will have the opportunity to approve selections, ideas, and concept designs, throughout the design process. TRH cannot be held responsible for designs that may later be undesirable or cause inconvenience. Merchandise is very time specific. TRH cannot be held responsible for Merchandise that may later be unavailable, or experienced a price increase. TRH is also not responsible for CLIENT’S indecisions or changes of mind after approval. It will be at the discretion of TRH to redesign/select based on circumstances. CLIENT understands that they are responsible for compensating TRH for design time regardless CLIENT’S final decision to execute design. CLIENT understands that all interior designs, including those provided by TRH, may represent the opinion and tastes of the designer as the designer interprets the CLIENT’s goals and wishes.
3. SCOPE CLARIFICATION
Unless explicitly outlined in your Project Evaluation, these services are typically not included: 3D renderings; Construction Coordination, Monitoring, or Scheduling; Change orders; Reimbursable expenses (see below); Interviewing, Hiring or Firing of contractors or tradespeople; Merchandise Purchasing, Ordering, Storage, Delivery, Assembly, or Moving. Some of these services may be requested for an additional fee.
Interior Design is a collaborative process between TRH and the CLIENT. The most successful projects happen when the CLIENT is actively involved in decision-making and communicates in a timely manner. TRH will make every effort to complete the work within the time frame allotted and agrees to notify the client of anticipated delays. If through not fault of TRH, the project is delayed, CLIENT agrees to communicate in writing those changes immediately.
Depending on your type of service, billing may be hourly, 25% above TRH’s net cost, a combination of the two or a flat rate. Additional services may be requested at my hourly rate. Full service and a la carte services are billed hourly at the rate set in your Project Evaluation. Meetings requested by client during evenings or weekends will be billed at the hourly rate indicated in your Project Evaluation. Existing clients will be notified of hourly rate increases within 30 days of changes. All time is tracked daily. All activities are tracked and billable. Billable hours include but are not limited to design time, administrative work, communications time, managing any errors not as a result of designer (such as manufacturer’s errors and driving time (see 10. Reimbursable Expenses). For hourly projects, billing terms are outlined i
CLIENT may communicate via email, text messaging and phone calls.
Most emails will receive a reply within 24 hours except on holidays and weekends. Please note that my studio is closed on Sunday. If CLIENT or TRH needs to cancel any scheduled meeting, both agree to provide a 24-hour advanced notice, when possible. TRH agrees to communicate with contractors or subs through the CLIENT unless prior arrangements have been agreed to. CLIENT should communicate important delays, dates and deadlines (HOA, Construction Schedules, dates out of town, etc.) as early as known.
7. STUDIO HOURS
Working Hours are set between Monday and Friday, 9am-5pm. TRH is closed on Saturdays and Sundays unless a TRH and CLIENT have mutually agreed to meet. CLIENT should plan to make time for meetings and calls during these times. Because TRH is a small studio, TRH may be closed during periods of illness, caring for sick children, or in alignment with school closures. I will do my best to provide advanced notice whenever possible.
8. ACCESS TO WORKSITE
CLIENT agrees to provide free access to worksite as needed.
Photography and video may taken throughout the design process may be used for The Right Space’s website portfolio, social media, and marketing. Sources may be shared unless explicitly requested otherwise by the CLIENT. Upon project completion, a professional photo shoot may be conducted. Your personal privacy is a priority. By signing this agreement, you consent to the following:
Upon project completion, provide daytime access to the space for TRH staff, photographer. The space should be generally tidy. No images with faces, including family photos will be used without consent. No images will be published that indicate the physical address or CLIENT’S personal contact information. You acknowledge and consent to the use of photographs and videos for the express purpose of media, marketing, and professional documentation by and for The Right Hue, LLC.
10. REIMBURSABLE EXPENSES
Reimbursable expenses are operating costs associated with the project that are not accounted for in the scope of services. These expenses will always be calculated with honest, fair, and transparent methods. Any unusual expenses will be pre-approved in writing via email. Please bring up any discrepancies immediately for resolution. The amount of reimbursables varies on a project-to-project basis. Plan to budget for these additional expenses.
All travel related to project will be billed including site visits, meeting with vendors, materials shopping, post office, etc. Mileage is based on starting location of 4955 Highcroft Drive, Cary, NC 27519, unless actual start location is closer. The IRS bases the mileage rate used on the standard rate allowable.
Prints are based on the following schedule:
- BW 8.5 x 11 $0.15
- Color 8 x 11 $0.75
- BW 11 x 17 $0.75
- Color 11 x 17 $1.50
- Large Format 10% markup of printer
- Mailing: Mailing services will be invoiced at cost + 10%
- Samples: Cost +10%. Generally material samples are complimentary. Occasionally, especially with smaller vendors, samples require a small fee. Samples over $10 will be approved by CLIENT in writing before purchase by TRH.
- Travel Rate: CLIENT will not be billed for travel time unless travel exceeds 30 minutes or 15 miles one way. At this time, CLIENT will be billed at 50% of the Project Hourly Rate.
11. CHANGE ORDERS
CLIENT may make changes to the design from time to time during the term of this Contract. However, any such change or modification shall only be made in a written “Change Order” which is signed and dated by both parties. Such Change Orders shall become part of this Contract. CLIENT agrees to pay any increase in the cost of the Construction work as a result of any written, dated and signed Change Order. In the event the cost of a Change Order is not known at the time a Change Order is executed, TRH shall estimate the cost thereof and CLIENT shall pay the actual cost whether or not this cost is in excess of the estimated cost.
12. ADDITIONAL SERVICES
At anytime during the project, CLIENT may request Additional Services (ADD Service) not outlined in the original scope of work. CLIENT agrees to make those requests in writing and must be agreed to by both parties. Such ADD Services will be covered by these Terms of Service.
13. PRICING INFORMATION
TRH will make every effort to provide full and accurate pricing information as available at the time of service. Additional charges include, but not are limited to, freight, shipping, and taxes. At times Freight costs are not available at time orders are made. CLIENT is responsible to pay for such costs
14. TRADES PEOPLE
Design projects often require the expertise of outside tradespeople such as, but not limited to: carpenters, tile setters, electricians, sewing workrooms, painters, etc. The CLIENT may choose to retain and hire these tradespeople independently or with the recommendation of TRH. CLIENT agrees to indemnify and hold TRH, its agents and employees harmless from any liability, loss or damage they may suffer as a result of the activities to be carried out by these tradespeople.
15. TERMINATION OF CONTRACT
The CLIENT and TRH have the right to terminate the contract for any reason. It will be required by both parties to give written notice no later than seven days. Should the project go on hold through no fault of TRH, compensation is required for all work performed up to the date notice of termination is received by TRH.
CLIENT agrees to indemnify and hold S7C, its agents and employees harmless from any liability, loss or damage they may suffer as a result of claims, demands, costs or judgments against them arising out of the activities to be carried out pursuant to the obligations of this Agreement, including, but not limited to, the use by CLIENT of the results obtained from the activities performed by TRH under this Agreement.
As allowed by state law, no warranties or guaranties, express or implied, are made with respect to any services or products provided under this agreement, and any implied warranties of merchantability or fitness for a particular purpose are expressly disclaimed.
CLIENT Agrees to pay TRH based on the terms outlined in the Project Evaluation. TRH has provided an estimate of the hours it will take to complete the Scope of Work with a high level of quality. This is only an estimate. The actual time may vary and CLIENT agrees to compensate TRH for the time it takes to achieve desired results, including but not limited to time to design, research, implement, correct and/ or facilitate the design.